FAQs

FAQS


 

ARE YOUR HANDBAGS REAL OR FAKE?

Our handbags are all unauthorized sales of factory goods, the quality of the implementation of official standards.

 

CAN YOU SUPPLY OTHER MODELS OTHER THAN THOSE ON THE WEBSITE?

If we do not have a certain model advertised on our website it means one of 3 things:

1. We do not or have not started to reproduce this model yet.

2. We could not find a good source to buy this model from yet.

3. There is not enough demand for this model yet.

That being said most important is the demand for any model so if you really want us to carry a certain model then please get in touch with us by email or leave us feedback on our site letting us know which item you would like to see us carry and we will take it in to consideration and you might see it on our site very soon.

 

HOW CAN I TRACK MY PACKAGE?

Please allow 2-3 business days from the time you received you’re tracking number to the time you can track it online.

The tracking link is:http://www.17track.net/en

 

MY TRACKING NUMBER DOESN'T WORK!

We ship our products from our warehousing facility, which means that there will always be a delay of a few days before you are able to track your purchase. This is due to the amount of time it takes our courier service to transfer the package to the postal service of your home country.

 

THE ITEM I WANT IS OUT OF STOCK, HOW LONG UNTIL IT IS AVAILABLE AGAIN?

When a product sells out, it is usually about two weeks to a month before we are able to restock it. When the ‘Add To Cart ’ button appears once more, that means we are once again offering that item for sale. If you’ve been waiting a long time for a specific piece, and it doesn’t seem to be reappearing, please feel free to get in touch with us by cs110808@gmail.com, and a staff member will be happy to check up on the status of your item.

Generally, when an item isn't in stock, it means that we are waiting on the materials. We take great pride in using only the exact same leathers, metals, and fabrics that the genuine brand-name items are made of.

This means that, rather than using second-rate components, we hold production of that piece until the correct materials are available. While it might mean a longer wait, if you have your heart set on a specific item, it also means that you receive a quality product that we are proud to offer.

 

HOW MUCH DOES SHIPPING COST?

Free shipping for all orders all the world.

 

WHAT ARE YOUR GUARANTEES?

We Guarantee The following:

 

· All of the accessories you would anticipate will come with your item.

· The photos of our products on our site are of a random sampling from our own stock.

· The item you receive will be true to the photo displayed on the site, because all of our photographs are of the actual items we sell.

· All of our packages will arrive within 7-10 days via express courier, intact and on time.

· We accept all of our products back for a full refund within seven days of receipt.

Above all else, we guarantee your satisfaction. We stand behind our products; from the specifically sourced high-quality materials used to manufacture them, to the dedicated design team that reproduces your favorite luxury designs, to the flawless production standards we uphold, we are proud of our catalog.

 

If you have any further questions, please contact us by sending to our customer service mail cs110808@gmail.com.